Service/Scheduling Coordinator
Company: O'Neil's Glass
Location: Fort Wayne
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Position is designed to be a
floater and learn the job duties associated with our CSR team based
on line of service. A main function of the position is to
effectively communicate with our customers, vendors and shop team
while providing excellent customer service. The ability to learn
and multi-task in a fast-paced environment is essential.
Responsibilities: Coordinate with customers, vendors, and
management to facilitate the flow of a high volume of work orders
Happily, answers incoming calls and greets/helps walk-in customers
Accurately enters orders for stock glass, shop, and office supplies
Inventory tracking Coordinate and prioritize orders with vendors
and builders Produce cost estimate from drawings or client
description Submit orders for fabrication in our onsite shop along
with our various vendors Schedule delivery and install with clients
Track shipping and receiving invoices Accounts Receivable - post
checks Track shipping/receiving invoices and code appropriately
Maintain petty cash Process and maintain credit card receipts
General administrative duties including data entry and filing
Requirements for Success: Mathematically Inclined - Basic Math,
Geometry skills, able to work with percentages, fractions, and
decimals Must be able to read a tape measure Critical thinking and
problem solving Able to thrive in a challenging environment in a
positive manner Able to understand and accurately communicate
customer's needs Strong working knowledge and proficiency of the
Microsoft Suite (Word, Excel, Outlook) Understanding of
specifications, work scopes and construction procedures Strong
customer service and office administrative skills Excellent written
and verbal communication skills Ability to collaborate with others
Highly organized, with strong time management skills Possess a
sense of urgency and prioritization skills High attention to detail
Prior customer service experience and desire to provide exceptional
service
Keywords: O'Neil's Glass, Fort Wayne , Service/Scheduling Coordinator, Administration, Clerical , Fort Wayne, Indiana
